Thank you for choosing the Rhinestone Belt for your shopping needs. Our aim is to ensure a seamless and satisfactory shopping experience for all our valued customers. To facilitate this, kindly review our return policy detailed below. Our return policy applies exclusively to instances where you receive a damaged or incorrect item from our company. Should your order arrive in a compromised condition or not as expected, please follow the outlined steps for initiating a return. We will only allow exchanges for the exact item. Refunds will not be given if the customer receives the correct item from the company.
Contact Customer Service
Reach out to our dedicated customer service team via email or phone to initiate the return process. Provide your order number and furnish a comprehensive explanation, along with clear pictures of both the front and back of the product.
Await Instructions
Wait for further instructions from our customer service team, who will furnish you with the return address and any additional documentation necessary for the return.
Await Instructions
Wait for further instructions from our customer service team, who will furnish you with the return address and any additional documentation necessary for the return.
Secure Packaging
Pack the product securely in its original packaging, if available. If the original packaging is not accessible, please use a suitable alternative to ensure the product's protection during transit.
Ship the Package
Utilize a reliable and trackable shipping method to dispatch the return package. We recommend obtaining proof of shipment for your records.
Inspection and Refund Process
Once the returned product reaches us, our team will conduct a thorough inspection to ensure it meets the necessary conditions for a return. Upon successful inspection, we will initiate the refund process within 12 days to the original payment method used for the purchase. Please be aware that the refund may take additional time to reflect in your account, depending on your bank or payment processor
Important Notes
You can only return the product within 12 working days after the return duration ends the company is not responsible for the product.
The customer bears responsibility for all shipping costs associated with the return, except in cases of damaged items. We reserve the right to decline refunds or exchanges if the returned product fails to meet the required conditions or is submitted beyond the specified time frame. Customized or personalized products are non-refundable unless they arrive damaged or with a manufacturing defect. If you have any further inquiries or require assistance, please do not hesitate to contact our customer service team. We are here to assist you!